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Service+ Webinar
Tuesday March 25th
1:30 - 2:30 PM
Copley Consulting Group will be conducting a Webinar to review how organizations that utilize Infor ERPSL can leverage the functionality of Service+ to further the benefits derived from your deployment of Infor ERPSL.
Service+ offers a robust set of tools that cover the diverse requirements of any service department.
Call Center & Incident Tracking Service+ contains complete Call Center functionality allowing customer service representatives to track and manage customer inquiries, offer frontline support and obtain information about a problem or issue.
Resource Scheduling Resource Scheduling helps you match technician skills with job requirements as well as provide total visibility of available partners for better utilization and allocation of resources.
Service Management Service Repair Orders (SRO) are the primary “documents” used for task management, cost tracking, and billing operations within Infor ERPSL.
Materials and inventory management. Keep inventory low while avoiding shortages with Infor ERP SL. The solution automates the process of calculating and monitoring your inventory drivers—forecasts, safety stocks, and order size.
Service Contracts Service+ provides flexible contract administration allowing you to tailor your contract options to meet a variety of customer needs.
Warranty Tracking Give users complete visibility into warranty information of a product including all individual subcomponents. A complete history of all add-ons and replacement parts made over time is tracked and can be viewed from a single screen.
Expense Reconciliation & Reimbursement Partners (internal, external, or customer) enter time spent on an SRO and related expense data via the Unified Time Entry screen.
Plant Maintenance Units can represent a product or internal asset. An internal asset may be a machine, facility, workstation, vehicle, etc. Units can have an associated “maintenance” schedule allowing users to set up different preventative activities required on a routine or scheduled basis.
Register now to learn how Service+ helps customers:
- Improve operational efficiencies
- Deliver their products and services and
- Create value and stakeholder wealth for their organizations.
To register for this meeting:
- Go here
- Register for the meeting.
Once the host approves your request, you will receive a confirmation email with instructions for joining the meeting.
Note: If you already registered for this meeting, you do not need to register again.
At Copley Consulting we value our relationships with our customers and strive to bring value added opportunities to you, so that you can derive additional return on your Infor ERPSL investment!
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